At Modeway Labs Inc., we stand behind the quality of our Modeway Shipping Delivery Estimator plugin. Since our product is non-tangible digital goods, refunds are evaluated under specific conditions to ensure fairness.
1
14-Day Money-Back Guarantee
We offer a full 14-day refund guarantee from the date of purchase. If the plugin fails to work properly on your website or conflicts with your theme, and our support team cannot resolve the technical issue within a reasonable timeframe, you are entitled to a 100% refund.
2
How to Request a Refund
To request a refund, please send an email to support@modeway.co within 14 days of your purchase. Your email must include your order number, premium license key, and a brief description of the technical issues encountered.
3
Processing Refunds
Once approved, your refund will be processed automatically, and the credit will be applied to your original method of payment via the WayForPay gateway within 5-10 business days. Upon refund execution, your premium license key will be permanently deactivated.
